FAQ

If you require assistance with your online order, please email our help desk so we can further assist you. Please include your online order number, product information and any additional details in the email.

A member of our Customer Service team will be in touch within 1 business day.

To change or cancel an online order, please contact Alcyon’s Customer Service as soon as possible with your order number and the details of your change. A member of the customer care team will be in touch within 1 business day.

At Alcyon, we pride ourselves on dispatching your order within just a few hours. Once your order has been picked and packed we will not be able to change or cancel your order, however, once the order has been delivered to your nominated address you will be able to apply for a refund as per our refund policy.

All Alcyon products come with a 12-month warranty from the date of purchase, covering any defects in materials or workmanship. If you experience any issues with your product within this period, you can contact us for a repair or a replacement.

To claim your warranty, you will need to provide proof of purchase, such as a receipt or an invoice. You can read more about our warranty policy on our [Warranty] page on our website.

To keep your ultrasonic diffuser in good condition, you should clean it regularly after every use. To do this, you need to unplug the power cord and empty the water tank.

Then, wipe the inside of the tank with a soft cloth or cotton swab dipped in vinegar or rubbing alcohol. Rinse the tank with clean water and dry it thoroughly. You should also avoid using abrasive cleaners or detergents that may damage the diffuser.

Our natural skin care range is based on pure essential oils, plant extracts & vitamins. These ingredients are active & promote response in the skin (which is what we want to improve our skin health & appearance!) If you have sensitive or sensitised skin.

Apply a small amount & leave as long as it normally takes for your skin to respond, or for 24 hours. If you experience any uncomfortable sensations, such as stinging or burning, wash off immediately & contact your place of purchase.

To use an ultrasonic diffuser, you need to fill the water tank with clean tap water up to the maximum level mark. Then, add a few drops of your preferred essential oil blend to the water.

Next, plug in the power cord and press the power button to turn on the diffuser. You can adjust the mist intensity, light color, and timer settings according to your preference. For more details, please refer to the user manual that comes with your diffuser.

The longevity of an ultrasonic diffuser depends on several factors, such as the quality of the diffuser, the frequency of use, the maintenance of the diffuser, and the type of water and oil used.

Generally speaking, a good quality ultrasonic diffuser can last for several years if used and cared for properly.

However, some parts of the diffuser may wear out over time, such as the ceramic disc or the power cord. If you notice any problems with your diffuser, such as low mist output, strange noises, or leaks, you should contact us for troubleshooting or replacement.

To use an Alcyon bath bomb, you need to fill your bathtub with warm water and remove the plastic wrap from the bath bomb using the opener provided. Then, place the bath bomb in the water and watch it fizz and release its fragrance.

You can also add some Alcyon botanical bath and body oil for extra moisturization. Step in and enjoy your own relaxation spa.

Alcyon bath bombs are made with natural ingredients that are gentle and beneficial for your skin. They contain jojoba oil, which is a moisturizing and nourishing oil that can help improve your skin's elasticity and texture.

They also contain essential oils, which have various therapeutic properties, such as calming, refreshing, energizing, or healing. Alcyon bath bombs do not contain any harsh chemicals, artificial colours, or preservatives that may irritate your skin.

To use an Alcyon shower steamer, you need to remove the plastic wrap from the tablet using the opener provided. Then, place the tablet on the floor of your shower, away from the direct stream of water.

As the tablet dissolves, it will release its fragrance and create a spa-like atmosphere. You can adjust the intensity of the aroma by moving the tablet closer or farther from the water source.